guarantees
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Pedrarias e Afins gives a 12 (twelve) month warranty against manufacturing defects and upon presentation of the product, accompanied by the Warranty Certificate and its analysis. Manufacturing defects, partial or total detachment of the veneer or cracks in the fasteners, are the items relevant to the Warranty item.
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After the warranty analysis is completed, we can repair the product or, if it is out of line, we can refund it or, if you wish, choose another product of equal value and without shipping costs. Our deadline for completing this process is up to 30 (thirty) days, counting from our validation of the product analysis.
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Items that are not covered by the Warranty:
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broken, dull, scratched, or milky stones (not originally)
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pieces darkened by misuse
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dented or scratched metal
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wear due to the natural action of time of use
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use for misuse (see our guidelines in Caring for your garment)
If you have any questions, click the button below and we will be happy to answer your questions.